Terms & Conditions

Terms & Conditions

 

Insurance Policy

All of our cars are fully insured against any accidental damage, however our insurance policy excess is £5,000.

If anything happens to the vehicle you are driving, whether it be your fault or not, you will be responsible for covering up to the first £5,000 of any damage caused to the vehicle you are driving.

If you do not want to accept this risk, we offer a damage waiver of £25. This covers you for the entire day of driving with us, on all cars driven and reduces your risk. This does not cover you if the damage caused is due to careless, deliberate or reckless behavior but does cover all/any accidental damage.

If you do not take the damage waiver option then we require a credit card as deposit before you will be allowed to drive, if no damage is caused, the details are destroyed, however, if any damage is caused your card will be charged and you are agreeing to this by choosing to opt out of the damage waiver.

If you require any more information on this, then please contact us.

 

Cancellation Cover

Cancellation Cover can be purchased at the time of booking. This cover will allow you to change your booking if you need to re-schedule the day within the 7 days prior to your experience.

Within the 7-day period before your experience the cancellation cover will only be eligible for direct consequence of one or more of the circumstances set out below: -

1.     Death within the immediate family

2.     Breakdown on route to an event

3.     Serious illness of the participant or immediate family.

4.     Called for Jury Service

5.     Called for Military Service

Relevant official documentation must be provided i.e. death certificate, doctors note, government letter, and official recovery documentation.

Once purchased this policy is non-refundable. This covers the participant taking part in the event and not the gift voucher.

Cancellation Cover can only be used once to claim against your experience. Cancellation cover does not entitle the customer to a refund, this is only valid for a change of date.

If you do not take the Cancellation cover: -

If you do not take the Cancellation Cover option and you need to change a booking, there will be no changes, cancellations, or rebooks without a charge of £29.00 per car to any bookings made within 7 days of your event.



Refund Policy

Once a voucher has been used or date booked, a cash refund will no longer be available. Direct gift vouchers are non-refundable from the date of purchase. In the event of a car or event becoming unavailable due to no fault of the customer then a suitable replacement or date will be offered (this could be due to local Coronavirus restrictions, weather, minimum number of participants not met or a mechanical issue). Customers are free to change the date of their experience, no later than 7 days before the event booked; after this an admin fee of £29.00 per car will be charged. Please note our office is closed at the weekend so please take this into consideration.

What if I have a query or problem on the day

Whilst we try our best to make sure all customers have the best time they can, we can appreciate sometimes issues can arise. If you do have any problems or issues on the day of your event, this must be addressed and brought up with a senior member of staff at the venue before you leave your event. We will be more than happy to help in any way possible. Once you have left the event there is nothing that can be done to rectify the issue.

Junior Cars

Drivers can be as young as 10 years old, providing they can reach the pedals with the padding we provide. Minimum height restriction for junior drivers is 135 cm. Our instructors are ARDS or ADI qualified and all staff are Police checked. We are unable to allow non-licence holders to drive at the Castle Combe venue.

Cars that can be driven without a licence are listed below:

  • Porsche Race Car (Boxster)
  • Supra
  • Aston V8 Vantage
  • Audi R8 V8
  • "Speed" Mustang
  • Lamborghini Gallardo
  • Dom's Charger
  • 1975 Vantage
  • Porsche 911
  • Ferrari 360
  • Aston Martin DB9
  • Subaru 
  • Audi R8 V10+ (premium)
  • McLaren 570S (premium)

 

Premium Circuits

We offer experience days at some premium venues. These venues are more expensive to hire for the event, therefore there is a small surcharge applicable at the time of booking.

CASTLE COMBE - £25 upgrade

DUNSFOLD (TOP GEAR TEST TRACK) - £35 upgrade


Car Upgrades

Dependant on your voucher type, some cars will be subject to an upgrade fee. Our Lamborghini Huracan, Ferrari 458 Italia, Audi R8 V10+ , McLaren 570S, GT500, and Bond DB5 will never be included as a standard unless your voucher is specifically for one of these cars.