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- U Drive Cars Terms and Conditions
Driving Experiences - Terms and conditions
Description and Prices
All descriptions, illustrations and website images are used to represent the general idea of the Experience and shall not form part of the contract. All information, prices and claims are correct at the time of going to press. We reserve the right to amend the information or price relating to the product without notice. VAT is charged on all products.
Supply of the Event
We plan the arrangements for your Experience many months in advance. Very occasionally changes may be made and we reserve the right to do so. This may involve having to reschedule the timing and or location of an Experience, possibly at short notice, owing to availability, booking numbers, safety, technical problems, weather or other factors beyond our control. We cannot be held liable for any costs incurred in any of these circumstances. We will endeavour to provide suitable alternative arrangements wherever possible. In the unlikely event that a suitable alternative cannot be found, a refund will be available. Similarly, we reserve the right to withdraw supply of the Experience due to unavailability or discontinuance of a product line or unavailability of venue.
We reserve the right to make changes to the Experience content without notification. All details of our Experience are as accurate as possible, but we reserve the right to substitute equivalent alternatives in all cases without notice and without liability. Where a lesser alternative is offered or substituted, you are entitled to receive a maximum compensation equal to the net cost of the elements of the Experience missed. This sum is at our discretion. Session lengths are given as an indication only and normally you will be taking turns with other members of the general public. We are not responsible for any increase or decrease in session lengths and cannot be held liable for any costs in these circumstances. In the unlikely instance of any session not being completed, the maximum compensation available is limited to the net cost of the element not completed. This sum is at our discretion.
Full payment is required at the time of booking. We are unable to make provisional bookings unless credit terms have been agreed. We reserve the right to cancel any order where full payment has not been received within credit terms or where payment has defaulted. Any voucher issued in these circumstances becomes void without further notice and we cannot be held liable for any costs incurred or any personal inconvenience to yourself or others.
Health, Age, Physical and Size Restrictions
All Driving experiences in our product range have certain age, legal, health, physical and size restrictions. Participants shorter than 5.0 foot and taller than 6 foot 6 inches and/or weighing more than 17 stone may have difficulty in being accommodated. Participants are required to have a full valid UK or European driving licence and must be able to drive manual transmission vehicles. We are not responsible and the Experience is not refundable where these restrictions have been breached or misrepresented. We reserve the right to ask for you to produce your driving licence at any time. Despite you informing us that you are in apparent good physical and mental health, we reserve the right at our sole discretion to deny you the Experience if we think appropriate for whatever reason. Alcohol is strictly forbidden. We reserve the right to prevent you participating in your Experience if we consider that you are unfit to drive for reasons of health, or under the influence of alcohol and/or drugs.
If on the day of the Experience a car suffers from mechanical breakdown or is unable to be used for reasons outside our control, we will endeavour to provide a substitute. However, should your Experience be substantially reduced due to mechanical issues then we may offer a refund on a pro-rata basis, or an alternative date to complete any missing element of the Experience. This will not cover any travel and/or accommodation costs.
Availability and Booking a Date
Events run from March to December only. All Experiences are offered subject to availability and weather conditions on the day. You are advised not to make travel or hotel arrangements before your booking has been confirmed in writing. The issue of an Experience Voucher without a confirmed date or venue does not constitute the confirmation of a particular date.
We reserve the right to cancel an Experience due to adverse weather conditions that may affect your safety. We cannot be held liable for any costs incurred in this circumstance. In the event of snow, ice, fog, or heavy rain, the event may be cancelled or restricted. We will try to inform you, where possible, but should you be affected we will re-book another day or part of the Experience not completed. Refunds will not be given.
Track Day and Driving Experiences involve some personal risk. We will require you to sign a disclaimer before we will allow you to take part. On all Experiences our professional instructors assess a participant’s ability to take part. We reserve the right to refuse any person from participating in any sessions should we deem it necessary. Whilst we consider this very unlikely to be enforced, this rule is for safety purposes only. We kindly ask you to respect that our professional instructors’ decisions are final and in your best interests. In this circumstance, the maximum compensation available is limited to the net cost of the element not completed. This sum is at our discretion.
Personal Accident Insurance
The Experience involves some personal risk. Some insurance policies specifically exclude certain events. Please ensure you are adequately covered.
Collision Damage - Collision Damage Waiver
A £2000 Collision Damage excess applies to all of our cars (unless otherwise specified), this can be waived for £20 per driver. The waiver is only valid if in the event of an incident the instructor confirms you were listening to instruction and driving within the limits set by the instructor.
Cancellation cover can be purchased when buying a voucher online or if buying over the phone it can be requested then. If cancellation has not been purchased then it can be taken up by the recipient when booking their date over the phone. This cover will allow you to cancel the activity once, the voucher must still be used during the validity period. The circumstances covered are: death within the immediate family, breakdown on route to the event or serious illness to the participant. Relevant official documentation must be produced, ie: death certificate, doctor's note or official recovery documentation. The price structure of the cancellation cover is £10 for a one car experience, £15 for two and £20 for three or more. The Ultimate Supercar Double is £40. HM Armed Forces please contact the office.
The easiest way to resolve complaints is to address them on the day with the Event Manager. Our staff will endeavour to put things right immediately. If your complaint cannot be resolved locally, please inform us of any issues you may have relating to any of the elements of your Experience by writing to: The Managing Director, U Drive Cars Ltd, Dymocks Farm, Bicester Oxon OX27 8RG.
Open Vouchers are available for gift purposes. All vouchers are valid for 10 months from the date of purchase. Vouchers can be re-validated for a further three months for a fee of £30, plus any increase in price is applicable. Vouchers must be extended before the expiry date has passed.
Changes to confirmed bookings
If a driver is unable to attend, a replacement driver may be acceptable subject to the approval of U Drive Cars. Any change will incur an administration charge of £30, payable at the time of change. Once you have a confirmed date for your Experience, you are not entitled to a refund.
A refund will only be made for Vouchers within 28 days of purchase. The cost of the Experience will be refunded, less £30 for administration charges. Refunds are only made to the person who purchased the Voucher.
Failure to attend
In the event that you fail to attend the event your entire Experience will be forfeited. We can not be held responsible for traffic delays. Details of local accommodation are listed on our website www.udrivecars.com, under Heyford Park info.
Acceptance of Terms and Conditions
By making a booking for an Experience you are deemed to have read and accepted these terms and conditions.